The Beyond Replacement Program - Important News

[Nosferatu@Cult Labs]

For a full explanation, have a look at this thread: The Beyond - The Returns Procedure

[bigrob]

Quick question. will i get a response to the email i sent or will they just send the disc out once they have seen my email?

[Nosferatu@Cult Labs]

Originally Posted by bigrob

Quick question. will i get a response to the email i sent or will they just send the disc out once they have seen my email?

It's unlikely there'll be anyone in the office until next week, so you may receive a reply then whilst your replacement is being processed. Even if you don't receive an e-mail, your replacement disc will still be processed and dispatched.

I imagine it depends on how many e-mails are waiting in the inbox when Laura and the other staff get back in the office!

[suziginajackson]

I got a copy of 'The Beyond' way back in March 2011, from the HMV shop in Crawley

I have just got round to watching it - what a slacker! - and, of course, it has the black and white opening instead of the sepia one

Obviously, I do not have my receipt any more

Is it worth me trying to return it to Arrow Video to get a replacement, or have I left it too long/have no proof of purchase?

I already have the VIPCO version of the film, so I do have the sepia opening, and as such it's no real biggie if I end up with the B/W opening. Who knows - the incorrect version might be worth something in the future!

[The Reaper Man@Cult Labs]

Blu Ray or DVD ?

[suziginajackson]

Apologies - DVD

I'm old school - I don't have a Blu-Ray player!

[The Reaper Man@Cult Labs]

Vipco's Beyond isn't a patch on the Arrow version Suzi!

As for the replacement,perhaps Nos can answer that question for you......

[Nosferatu@Cult Labs]

That's a difficult situation as the returns procedure asks for a receipt or shipping/dispatch e-mail as proof of purchase.

However, there's no harm sending an e-mail to the same address explaining your situation and asking if they will exchange your disc for a correct one.

[fuzzymctiger]

Just curious, if I was to buy this directly from Amazon uk now, would i get a fixed disc?

[Daemonia]

The replacement program was quick and painless in my experience.

It IS a pain getting the wrong disc. But, trust me, the finalised disc is second-to-none.

It's a film I love dearly. Arrow have done a first class job. I have no hesitation in recommending it unreservedly.