Planet Axel Announce Bankruptcy

[Refused]

I have to say, this completely took me by surprise. It seems Planet Axel has come to an end due to bankruptcy. I suppose it explains why quite a few people were having problems with them over the last few weeks, not responding to emails etc.

PlanetAxel.com is no more!
It is with great sadness, deep regret and utter embarrassment that we announce the closure and bankruptcy of PlanetAxel.com

On Monday afternoon, June 18th, 2012 the board of directors have informed us that no further investment will be made in the company. This comes in light of the recently finished 2011 financials which showed such an insurmountable deficit and loss to company value that a swift decision was made almost overnight. We have been asked to provide a quick summary/FAQ of your options as a previous customer of PlanetAxel.com with respect any outstanding orders/refunds.

If you have SHIPPED orders according to your order history but you have not received them yet
We have shipped out orders as late as the morning of Monday June 18th. If you order history lists your order as SHIPPED, then it has indeed shipped. If you are still to receive shipped orders, we would suggest waiting roughly 10-12 weekdays in which case 99% of all shipped orders will definitely have arrived.

If you have prepaid orders that have not yet shipped according to your order history
We will refund and delete all outstanding orders. Having said that; as this is a case of bankruptcy we fear that our accounts may be frozen at some point in the near future.

IF YOU HAVE NOT RECEIVED YOUR REFUND BY MONDAY JUNE 25TH:
You must put in a claim with your bank, PayPal or Visa/MasterCard. For most customers this would be an issue for their local bank. Print this page and a statement with highlighted transactions. Tell them that you have paid for products using your credit card that you haven't received. Some banks will tell you that you have to file such claims within a 1-2 month period. THIS IS NOT CORRECT! Both Visa and MasterCard offer a THIRTEEN MONTH worldwide grace period for such claims. Be sure to INSIST on that despite what your bank teller may tell you!

If you have a voucher outstanding or have outstanding orders paid in full by a voucher
The voucher is unfortunately lost.

On a personal note I would like apologize to everyone that will be somehow affected or inconvenienced by this matter. I've spend half my life with the company (18 years in total) and it all ended today. This is not 'just business' to me, but sincerely personal. I can honestly say that this has been a sad, sad day for all of us here at the office but the fact that so many suppliers, affiliates, employees and most important of all, customers are affected by this bankruptcy is almost unbearable.

On behalf of everyone at PlanetAxel.com I offer my sincerest and heartfelt apologies and thank you for your support over the years.

With sincerest regards,

Rasmus Christiansen, General Manager

[Stephen@Cult Labs]

Yep, woke up to an email informing me that my payment for a disc has been refunded, so just popped onto the site to see what was going on, only to see the message that Planet Axel is no more. Shocked isn't even the word!

[Refused]

I'm assuming that's also why they've been offering free shipping lately - a last ditch attempt to make their numbers look a little better.

[sam tyler]

they have just refunded me for 4 pre orders, I will be so sorry to them go now as they offered a great service and finding another decent customs friendly supplier may not be easy

any suggestions here?

[tollickd]

I am not also looking for a customs friendly supplier? can anyone advise?

[oaxaca]

bugger!

[bizarre_eye@Cult Labs]

Originally Posted by Stephen@Cult Labs

Yep, woke up to an email informing me that my payment for a disc has been refunded, so just popped onto the site to see what was going on, only to see the message that Planet Axel is no more. Shocked isn't even the word!

Me too - they've refunded all my pre-orders.

Sad times. Axel were easily the best when it came to importing discs. No hassle with customs, and great customer service. I'll be really sorry to see them go.

[antmumford]

This is horrrible news, what state is the film world coming too when even online shops are going bankrupt

[Slippery Jack]

Sonofabitch That's Lemora cancelled then . . .

[Nosferatu@Cult Labs]

This news completely sideswiped me as I checked my e-mails this morning, found half a dozen from Planet Axel saying they had cancelled my order and to check the website for further new.

I thought it was a little odd, but didn't think too much about it and it took me a while to go to the website and the homepage was quite a shock.

I'll need to look at my orders and then try and find out where the best place to reorder them from is. Aside from the limited edition season two DVD set of The Walking Dead, I think all of them were under the customs threshold, so that shouldn't be an issue.

It's very sad news as they were my 'go to' store for Region 1/Region A discs with customer service and dispatch times which couldn't be faulted.