When Lizzie thought she was dying after the woman pretended she was going deaf
When she was telling Mrs M about her hidden photos were destroyed in the fire and also when she was writing out her will. Sheila Florence was a master at these sad story lines while still being able to infuse them with subtle comedic moments. Such as when she thought the women had forgot her Birthday. Both episodes had me in tears.
The Christmas Episode also had me in tears when the Prisoner sang "Silent Night" as Mrs Jackson did her rounds.