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Old 24th March 2020, 03:25 PM
Susan Foreman's Avatar
Susan Foreman Susan Foreman is offline
Cult Master
 
Join Date: Feb 2011
Location: Childhood home of Billy Idol - Orpington
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"Update to our extremely valued customers.

Dear Customers,

You don't need us to tell you this is very worrying time and many, many things that we took for granted merely days or weeks ago are totally different. Please everyone be vigilant as we want you all to enjoy our releases for many years to come.

Firstly we're a small business, there are just 2 of us that actually run 88 Films but we have lots of partner companies that carry out our distribution, manufacturing, replication, website sales etc. We have been assured by ALL of these companies that they operating social distancing, extra hand washing, isolation in the event of symptoms etc. Personally, we are seperated currently, one of us is at home, working in isolation and the other is in the office so we are doing what we can to keep running. As far as we know our main distributors are still operating and shipping to Amazon, Zavvi, Base.com, Zoom.co.uk, Entertainment Alliance so you should still be able to buy our releases, at least in the short term.

Also our website is still currently shipping out and we are still operating same day shipment before 4pm GMT. However, we have just been informed of the following:

Royal Mail have told us that from this Wednesday, 25 March, all orders from the UK to US will be sent via an economy service, due to the Coronavirus crisis. This will take significantly longer than usual.

Travel and public health restrictions have significantly reduced transatlantic air transport capacity, and could disrupt the operations of both Royal Mail here and their partners in the US. As such, economy services will now travel by sea and may be subject to further delays at either end.

So finally this with all the disruption that is going on we are going to really struggle to be able to tell you where your deliveries are. So please don't bombard us with emails if your order takes longer than normal as sadly we're unlikely to be able to give you a proper answer. Please just be patient and when all this is over and the dust has settled, any missing orders can easily be replaced or refunded.

Thanks and keep safe everyone, we've got some AMAZING releases coming up for when things are back to normal.

88 Films"
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