[Susan Foreman]

Originally Posted by Susan Foreman

ARROW ACADEMY

"*** BLACK ANGEL REPLACEMENT DISC PROGRAMME***

Due to a technical glitch during the authoring of our BLACK ANGEL release, the film’s original 1.33:1 aspect ratio image was mistakenly altered to appear within a 1.28:1 ratio. This is incorrect and has resulted in a slight vertical compression to the image.

Our initial stock is being dispatched, so whilst we will fix this on future pressings, we will be setting up a disc replacement service for anyone who has already pre-ordered this release. The new encode is now ready so we anticipate that replacement discs will be available shortly. We will of course follow up with another post once the replacement disc programme is live so please do keep an eye on our page for updates.

Many thanks for your understanding and continued support!"

https://arrowfilms.com/news/black-an...aPGzF6K_Rjq5YQ

"BLACK ANGEL REPLACEMENT PROGRAMME

Good news, the replacement programme for BLACK ANGEL is now open! If you require a replacement disc, please read the info below before getting in touch.

If you’ve ordered a copy of BLACK ANGEL direct via the Arrow Store skip down to the ***DIRECT ORDERS VIA THE ARROW STORE*** section. For anybody who has ordered elsewhere (be it online, in store etc.) please continue reading...

So the replacement programme is now up and running! To obtain your replacement disc, please email support@arrowfilms.co.uk with BLACK ANGEL REPLACEMENT DISC in the subject header, a copy of your proof of purchase attached along with the best shipping address for us to dispatch the disc out to (and current phone number). Our team will not be able to confirm receipt of each email individually but will get back to you as soon as they can to confirm that a replacement will be shipped out.

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*******DIRECT ORDERS VIA THE ARROW STORE*******
If you ordered a copy of the film direct via our store, you should have received an email confirming that the replacement discs were ready to be dispatched. The most recent delivery address that was in your account has been used for this shipment (if your information has changed, or you have not received this email, please contact support@arrowfilms.co.uk.) If you are based in the UK and have not received your discs by 20th April, please contact support@arrowfilms.co.uk and we will do our best to see to your request. International customers please allow longer for delivery. When emailing be sure to include “BLACK ANGEL REPLACEMENT DISC” in the subject heading of the email, or respond directly the email our team have sent out to you.


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And there we have it! If you have any additional questions that aren’t covered here or in the FAQ below do let us know!

Thanks for taking the time to read this and for your patience whilst we rolled out this replacement programme.


***FAQ***


Q: This is the first I’ve heard of any issues, what is wrong with the disc for BLACK ANGEL?

A: Sadly, a technical glitch during authoring resulted in the aspect ratio being incorrect. You can read more about this here

Q: How do I get a copy of my replacement discs for BLACK ANGEL?
A: If you have purchased your copy of BLACK ANGEL from the Arrow Webstore, your replacement discs have been dispatched automatically with the information we have in your Arrow account. If you have not received your disc by 1st May, please contact support@arrowfilms.co.uk.

Q: What counts as a proof of purchase?
A: A copy of your receipt or order confirmation - this can be a screengrab or a photograph.

Q: What can i do if I no longer have my proof of purchase?
A: Please write the date and your full name on the face of your BLACK ANGEL discs, and attached the photo to your email. This will count as your proof of purchase.

Q: How long will it take my replacement disc to arrive?
A: If you are in the UK, please allow up to 2 weeks for shipping, and 4 weeks for all other countries. They should arrive quicker but we have to account for Covid-19 impacting on some services."