[Susan Foreman]

From FB:

"Quick question:

Do you want us to bring back untracked shipping?

We’ve had a lot of feedback/complaints recently about the high costs of our international shipping costs which we do totally understand but we are literally passing on the cost of the tracked services within a few pence and we lose out if you order more than 2-3 items.

The reason we did it was because we were getting so many complaints about undelivered items, maybe 10-15 a day some days and it was costing a lot to send replacements out and if we’re honest we were pretty surprised that so many items weren’t getting there.

Also the amount of people who chose untracked shipping and then emailed a week later asking for a tracking number was kind of winding me up....

So, have you been put off by the change of postal service and price hike? Have you stopped buying 88 Films? Have you bought from elsewhere and if so how was the experience? If we brought it back would you come back to us direct and promise not to email asking for a tracking number? Just wanted to start a discussion and see how to from your point of view because I guess we only see the negative side really dealing with problems and complaints when they arise. Also how does our direct website experience compare with other labels you buy from?

Let us know?

PS We’re hoping to have a part time customer service person in place fairly soon so emails should be responded to a bit quicker."

This was then added a bit later:

"After reading all the feedback, we're going to re-instate the untracked shipping for orders upto and including £40. Anything over that will still be tracked only. Hope that helps some people! Have a lovely weekend everyone!"