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  #511  
Old 30th August 2010, 08:42 PM
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Quote:
Originally Posted by The Reaper Man View Post
Not north of the border mate......

Any probs with Martin and Arrow will sort it promptly.
They certainly will. And don't worry Koukol, as others have said, it's probably because of the bank holiday. As a person who's contacted Arrow on a couple of occasions for replacements, I can tell you with confidence, they will get it sorted for you.
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  #512  
Old 30th August 2010, 11:09 PM
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Originally Posted by loops View Post
As it's a bank holliday I wouldn't expect a reply until tomorrow or the day after.
Thanks Loops, ReaperMan and Steveoj!
:-)
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  #513  
Old 31st August 2010, 01:50 PM
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Laura from Arrow E-mailed me today!

Looks like I'm gonna get my replacement.
Yahoo!
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  #514  
Old 31st August 2010, 02:20 PM
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Received my corrected pressing DVD copy of Martin yesterday, along with an explanatory note. I'm north of Boston MA, in the USA. Arrow have sent me three copies of Martin in the mail...

- replacement copy that was still bad
- DVD-R copy
- new DVD copy.

I should point out that I did not complain about the DVD-R - they just sent me the replacement DVD when it was ready by themselves. Considering I'm abroad, if this isn't killer service, then I don't know what is!

Gentlemen, I tip my hat to you. You have my gratitude and appreciation.
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  #515  
Old 31st August 2010, 02:57 PM
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Quote:
Originally Posted by Tchotchke View Post
Received my corrected pressing DVD copy of Martin yesterday, along with an explanatory note. I'm north of Boston MA, in the USA. Arrow have sent me three copies of Martin in the mail...

- replacement copy that was still bad
- DVD-R copy
- new DVD copy.

I should point out that I did not complain about the DVD-R - they just sent me the replacement DVD when it was ready by themselves. Considering I'm abroad, if this isn't killer service, then I don't know what is!

Gentlemen, I tip my hat to you. You have my gratitude and appreciation.
I'm in the exact same boat. They've really impressed me with their customer service.
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  #516  
Old 31st August 2010, 03:38 PM
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I am and was too busy to come here in the last weeks and now I found this thread about problems with the new martin DVD I also received and shelved for later watching. So I am a little worried that I may have a faulty DVD too, I had preordered it via amazon, as far as I remember... So is there an easy way to quickly check my copy? And if I end up having a faulty disc, what should I do?

Thanks in advance, crazy times here, too much work and too little time
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  #517  
Old 31st August 2010, 08:11 PM
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Quote:
Originally Posted by Roughale View Post
I am and was too busy to come here in the last weeks and now I found this thread about problems with the new martin DVD I also received and shelved for later watching. So I am a little worried that I may have a faulty DVD too, I had preordered it via amazon, as far as I remember... So is there an easy way to quickly check my copy? And if I end up having a faulty disc, what should I do?

Thanks in advance, crazy times here, too much work and too little time
Okay - the quickest way:

Select the 5.1 sound, then play the fullscreen version. If you don't hear "All Aboard!" and the sound is out of sync from the start (you can't miss it) you've got a bad disc.

The surround track on the fullscreen version is the only problem.
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  #518  
Old 1st September 2010, 11:55 AM
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Quote:
Originally Posted by Tchotchke View Post
Okay - the quickest way:

Select the 5.1 sound, then play the fullscreen version. If you don't hear "All Aboard!" and the sound is out of sync from the start (you can't miss it) you've got a bad disc.

The surround track on the fullscreen version is the only problem.
Thank you I have seen your reply now and will do the check later at home!
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  #519  
Old 1st September 2010, 02:14 PM
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Quote:
Originally Posted by Roughale View Post
Thank you I have seen your reply now and will do the check later at home!
Yup, you will definitely hear it ... it's asynch for a few seconds, even.
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  #520  
Old 1st September 2010, 06:24 PM
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Quote:
Originally Posted by Tchotchke View Post
Okay - the quickest way:

Select the 5.1 sound, then play the fullscreen version. If you don't hear "All Aboard!" and the sound is out of sync from the start (you can't miss it) you've got a bad disc.

The surround track on the fullscreen version is the only problem.
Thanks for this post. I never checked the 5.1 track. My new disc is on its way.

Thanks Tchotchke and Arrow for responding so promptly.
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