The House By The Cemetery (Blu-ray)

[Nosferatu@Cult Labs]

Originally Posted by Stephen@Cult Labs

What the hell?? How did you manage to get the replacement disc already?

I've absolutely no idea – it must be ultra efficient customer service!

[Stephen@Cult Labs]

Originally Posted by Nosferatu@Cult Labs

I've absolutely no idea – it must be ultra efficient customer service!

Still doesn't answer how you got it? I can't see anywhere where they've told people to send confirmation of purchase to get it replaced.

[Nosferatu@Cult Labs]

Originally Posted by Stephen@Cult Labs

Still doesn't answer how you got it? I can't see anywhere where they've told people to send confirmation of purchase to get it replaced.

I ordered it from arrowfilms.co.uk and received an e-mail from Laura a few days ago to say a replacement disc would be on its way shortly.

[tollickd]

I hope arrow publish replacement disc info soon.

[Nosferatu@Cult Labs]

My e-mail said:

We have discovered that the above Blu Ray is incorrect and unfortunately we processed your order before we realized. We will therefore send out a replacement to you as soon as these are received. There is no need to return your copy to us and we apologise for any disappointment or inconvenience caused.

[Stephen@Cult Labs]

Originally Posted by Nosferatu@Cult Labs

My e-mail said:

Ah right, so you ordered it direct from Arrow then.

[wayfarer]

I'd prefer not to have to just send my package back to HMV for a refund. Can HMV customers get the replacement disc through Arrow too?

[Stephen@Cult Labs]

Originally Posted by wayfarer

I'd prefer not to have to just send my package back to HMV for a refund. Can HMV customers get the replacement disc through Arrow too?

Everyone will be. Just need to wait for Arrow to give details on what to do.

[Baseball Fury]

They said on FB to email them your proof of purchase and they'll send out a replacement

[Stephen@Cult Labs]

Originally Posted by Baseball Fury

They said on FB to email them your proof of purchase and they'll send out a replacement

Sorry, but I can't see that anywhere on their FB page??