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  #28371  
Old 22nd July 2013, 12:11 PM
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Quote:
Originally Posted by Refused View Post
Just drop them an email and let them know the situation. They may just tell you to keep them and thank you for pointing out the mistake so they can rectify it in the future.
Sent them a email, well two actually as I put wrong order number on first one
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  #28372  
Old 22nd July 2013, 12:16 PM
Susan Foreman's Avatar
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Quote:
Originally Posted by Demdike View Post
But if Arrow don't refund Trebor the postage which will be getting on for 3 then he loses out.
Hopefully morals dictate that Arrow either credit me with that amount, or send me a refund!
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  #28373  
Old 22nd July 2013, 12:20 PM
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Will postage be 3 as there are three normal cases and a steelbook to go back.

Edit

Just got a email back saying they are getting in touch with the dispatching company to contact me with instructions on how to send items back. Even the order slip in box only has one of each movie listed, seems like a error in packing
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  #28374  
Old 22nd July 2013, 12:28 PM
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Quote:
Originally Posted by trebor8273 View Post
Edit

Just got a email back saying they are getting in touch with the dispatching company to contact me with instructions on how to send items back.
As a heads-up, this is what I was sent when I enquired about returning my spare film:

Hi Susan

Thanks for your email.
I'm very sorry to hear about this item being sent to you in error .

I would be grateful if you could print and complete the slip below and
enclose a copy with the item you are returning. If you have your original
delivery note, please include that also. 2nd class post is fine, but please
obtain a certificate of posting which is free.

This should be posted to

ORDER RETURNS
PO BOX 791
HAYWARDS HEATH
RH16 4JD

Kind regards
Nicole
---------------------------------------------------------------
Name.............................................. ......
Postcode ...............................................
Order number. . . . . . . . . . . . . . . . . . .
Order reference . . . . . . . . .
Reason for return (delete as applicable)
DAMAGED ORDERED IN ERROR FAULTY OTHER
Please give details ...................................
.................................................. .....
.................................................. .....
Please indicate what you would like now (delete as applicable)
REFUND EXCHANGE OTHER................
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  #28375  
Old 22nd July 2013, 12:30 PM
trebor8273's Avatar
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Quote:
Originally Posted by suziginajackson View Post
As a heads-up, this is what I was sent when I enquired about returning my spare film:

Hi Susan

Thanks for your email.
I'm very sorry to hear about this item being sent to you in error .

I would be grateful if you could print and complete the slip below and
enclose a copy with the item you are returning. If you have your original
delivery note, please include that also. 2nd class post is fine, but please
obtain a certificate of posting which is free.

This should be posted to

ORDER RETURNS
PO BOX 791
HAYWARDS HEATH
RH16 4JD

Kind regards
Nicole
---------------------------------------------------------------
Name.............................................. ......
Postcode ...............................................
Order number. . . . . . . . . . . . . . . . . . .
Order reference . . . . . . . . .
Reason for return (delete as applicable)
DAMAGED ORDERED IN ERROR FAULTY OTHER
Please give details ...................................
.................................................. .....
.................................................. .....
Please indicate what you would like now (delete as applicable)
REFUND EXCHANGE OTHER................
They should really offered to refund for postage as your being so honest, most people would probably just keep them. I really think for our honesty they should give us a free copy of life force steel books
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  #28376  
Old 22nd July 2013, 01:38 PM
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Email them back and ask them to reimburse you for postage (either the money or a free film if you're feeling cheeky). Legally, you're allowed to keep the extra items -

Quote:
Under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited, in other words, they were sent to a person without any prior request made by them or on their behalf.

Someone who receives goods in these circumstances may retain them as an unconditional gift, and does not have to pay for or return any unwanted goods. Anyone who receives a demand for payment for unsolicited goods should report the matter to their local Trading Standards Department.
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  #28377  
Old 22nd July 2013, 01:56 PM
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Cheers refused have emailed about refunding of any postage fees.

Just ordered these imports from amazon a few gems hidden amongst the movies don't think they'll be not greatest picture quality with amount on movies on each disc.
Horror Collection 1: 8 Movie Pack DVD Region 1 US Import NTSC: Amazon.co.uk: Zach Galligan: Film & TV

http://www.amazon.co.uk/gp/product/B...?ie=UTF8&psc=1

8-Movie Pack Midnight Horror Collection 2 DVD Region 1 US Import NTSC: Amazon.co.uk: John Patrick Jordan, Shane Dean, Cavin Gray Schneider, Frances Marrington, Tanya McHenry, Amy Paffrath: Film & TV

Here's the reply I've just gotten

Hi Robert

I'm not sure whether the despatching company will be sending you a pre-paid envelope but if not then please obtain a Certificate of Posting from the post office showing postage paid which you can then email to us and we will refund the postage. Please wait for instructions from the despatching company first though.

Kind regards
Laura

Here are a list of the movies on disc I've ordered if people want to say which are good or bad films
Waxwork
976 evil 2
Ghoulies 3
Chud 2
The unholy
Chopping mall
Slaughter high
Class of 1999
Sorrow creek
Below
Prom night
I am omega
Evil bong
Meridian
Demonic toys
Decadent evil
Haunted within
Doll graveyard
Watch me
Fear chamber
Deadfall trail
Zombie dearest
Demonic toys 2
Evil bong 2

Last edited by trebor8273; 22nd July 2013 at 05:01 PM.
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  #28378  
Old 22nd July 2013, 03:04 PM
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Location: Galway, Ireland.
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Grave of the Vampire DVD arrived this morning
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  #28379  
Old 22nd July 2013, 03:40 PM
Nordicdusk's Avatar
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Join Date: Jan 2012
Location: Ireland
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Quote:
Originally Posted by trebor8273 View Post
Cheers refused have emailed about refunding of any postage fees.

Just ordered these imports from amazon a few gems hidden amongst the movies don't think they'll be not greatest picture quality with amount on movies on each disc.
Horror Collection 1: 8 Movie Pack DVD Region 1 US Import NTSC: Amazon.co.uk: Zach Galligan: Film & TV

8-Movie Pack Midnight Horror Collection 1 DVD Region 1 US Import NTSC: Amazon.co.uk: Leslie Nielsen, Mark Dacascos, Jason Flemyng, Zach Galifianakis, Jamie Lee Curtis, Olivia Williams: Film & TV

8-Movie Pack Midnight Horror Collection 2 DVD Region 1 US Import NTSC: Amazon.co.uk: John Patrick Jordan, Shane Dean, Cavin Gray Schneider, Frances Marrington, Tanya McHenry, Amy Paffrath: Film & TV

Here's the reply I've just gotten

Hi Robert

I'm not sure whether the despatching company will be sending you a pre-paid envelope but if not then please obtain a Certificate of Posting from the post office showing postage paid which you can then email to us and we will refund the postage. Please wait for instructions from the despatching company first though.

Kind regards
Laura

Here are a list of the movies on disc I've ordered if people want to say which are good or bad films
Waxwork
976 evil 2
Ghoulies 3
Chud 2
Chopping mall
Slaughter high
Class of 1999
Sorrow creek
Below
Prom night
I am omega
Evil bong
Meridian
Demonic toys
Decadent evil
Haunted within
Doll graveyard
Watch me
Fear chamber
Deadfall trail
Zombie dearest
Demonic toys 2
Evil bong 2
Class of 1999 and Chopping Mall are great you will have great fun with them.
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  #28380  
Old 22nd July 2013, 03:42 PM
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Location: Ireland
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The rest of my Arrow order arrived today and Zombie Creeping Flesh.

Arrow stuff is

Baron Blood Blu Ray
Spider Baby Blu Ray
Knightriders Blu Ray
Black Sabbath Blu Ray

Only four more Arrow titles and ill hit the big 50
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