What's the actual issue with Zavvi?

I used them a few years ago one December when i bought the complete series of Star Trek Deep Space 9, Star Trek Voyager and Xena Warrior Princess and had no problems whatsoever. The box sets arrived quickly.

What annoys me is they seem to sell merch now rather than anything else and i haven't used them since.

That at checkout on top of the price listed?

It's when they don't have stock , happend to me a few times it says it's in-stock and but then they won't let you cancel and can be waiting weeks for stuff to come back in-stock, it can't be hard to cancel order but they give lame excuses like it's at warehouse but if it's oos how can it be a warehouse!

That's just one of their many 'fine qualities'.....

Postage and packaging as well now.

Just ordered FORCED ENTRY and THE COCA COLA KID.