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  #13531  
Old 1st October 2018, 10:34 AM
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Waterworld is a load of rubbish i thought at the time anyway.
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  #13532  
Old 1st October 2018, 07:44 PM
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CITY OF THE LIVING DEAD ready for dispatch!
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  #13533  
Old 1st October 2018, 07:50 PM
JAMIOUSE's Avatar
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Join Date: Jan 2008
Location: York, North Yorkshire
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Quote:
Originally Posted by The Reaper Man@Cult Labs View Post
CITY OF THE LIVING DEAD ready for dispatch!
Let us know what the new transfer is like Reaper!
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  #13534  
Old 1st October 2018, 07:53 PM
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Location: summerisle
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Liked!!
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  #13535  
Old 2nd October 2018, 03:32 PM
Steel76's Avatar
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Join Date: Mar 2010
Location: Sweden
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I just got this mail from Arrow.

Good afternoon,



Unfortunately payment details on some pre-orders for CITY OF THE LIVING DEAD LIMITED EDITION BLU-RAY and THE EARLY FILMS OF OLIVIER ASSAYAS BLU-RAY have failed including yours. Please log in to your account at https://arrowfilms.com/ and update the payment details on your order as soon as possible otherwise your order may time out and cancel. Thank you for your understanding and custom, once updated your order should be marked as either ‘Awaiting Release’ or ‘Awaiting Dispatch’. Apologies for the inconvenience and if you’ve already received an automatic email on this subject, we just wanted to 100% make sure that customers were notified to avoid missing out.



Kind regards,



Anthony Newcomb

Customer Service Supervisor


I can't find anywhere to update my payment info. And there's no info about my City of the Living Dead order in the order history. So I guess they ****ing ripped me off!!
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  #13536  
Old 2nd October 2018, 03:36 PM
Demdike@Cult Labs's Avatar
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Join Date: Mar 2011
Location: Lancashire
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Quote:
Originally Posted by Steel76 View Post
I just got this mail from Arrow.

Good afternoon,



Unfortunately payment details on some pre-orders for CITY OF THE LIVING DEAD LIMITED EDITION BLU-RAY and THE EARLY FILMS OF OLIVIER ASSAYAS BLU-RAY have failed including yours. Please log in to your account at https://arrowfilms.com/ and update the payment details on your order as soon as possible otherwise your order may time out and cancel. Thank you for your understanding and custom, once updated your order should be marked as either ‘Awaiting Release’ or ‘Awaiting Dispatch’. Apologies for the inconvenience and if you’ve already received an automatic email on this subject, we just wanted to 100% make sure that customers were notified to avoid missing out.



Kind regards,



Anthony Newcomb

Customer Service Supervisor


I can't find anywhere to update my payment info. And there's no info about my City of the Living Dead order in the order history. So I guess they ****ing ripped me off!!
That sounds like it could have been a phishing email. I hope you didn't click the link in the message and went to the Arrow site via other methods. You could have given your bank details or CC numbers to anyone.
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  #13537  
Old 2nd October 2018, 03:40 PM
Steel76's Avatar
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Join Date: Mar 2010
Location: Sweden
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Quote:
Originally Posted by Demdike@Cult Labs View Post
That sounds like it could have been a phishing email. I hope you didn't click the link in the message and went to the Arrow site via other methods. You could have given your bank details or CC numbers to anyone.
No, and I payed using Paypal.

I checked the official Arrow site, and my order is gone...

Edit: It now says failed, about my order. Thought I had used Paypal for this order, but I was wrong. But I know that the money was drawn from my account. This seems to have happened to a lot of people.
Sure hope my money hasn't gone anywhere else...
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  #13538  
Old 2nd October 2018, 03:52 PM
Demdike@Cult Labs's Avatar
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Join Date: Mar 2011
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Quote:
Originally Posted by Steel76 View Post
No, and I payed using Paypal.

I checked the official Arrow site, and my order is gone...

Edit: It now says failed, about my order. Thought I had used Paypal for this order, but I was wrong. But I know that the money was drawn from my account. This seems to have happened to a lot of people.
Sure hope my money hasn't gone anywhere else...
That's alright then.

Not the second part though.
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  #13539  
Old 2nd October 2018, 04:00 PM
Steel76's Avatar
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Join Date: Mar 2010
Location: Sweden
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Quote:
Originally Posted by Demdike@Cult Labs View Post
That's alright then.

Not the second part though.
I just checked my mail, and I got a confirmation about the City of the Living Dead order. So they messed up.
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  #13540  
Old 2nd October 2018, 04:22 PM
Demdike@Cult Labs's Avatar
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Join Date: Mar 2011
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Quote:
Originally Posted by Steel76 View Post
I just checked my mail, and I got a confirmation about the City of the Living Dead order. So they messed up.
I suppose the first thing is to politely email them and see how they respond.
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