Quote:
Originally Posted by Daemonia  Same here. With so mnay variables at play and no guarantee whatsoever that you'll be able to get a replacement, you could end up buying it again. And what if the second purchase is also a faulty disc? How many time are we expected to buy this before getting a 'proper' release? Sorry, count me out. I can't be doing with all this nonsense.
As product recalls are only for dangerous items, as Sarah says, it shows how unimportant it really is. So Arrow won't mind if we don't buy it, it's not all that important. |
Did you buy a bucket full of sarcasm today?
But plato is right (and you, too, up to some point) - the premature ending of this replacement programme really might harm Arrow. First an indisputable flaw of the release, then outstanding customer service, and now? Whoom, some people are left holding the baby.
Arrow should keep up the outstanding service: produce some more replacement discs, keep up the replacement programme until 31 December 2011, make all online retailers add a note to their product description ("You can replace the B/W-version until 31 December 2011") and cheat the gallows.
This certainly does cost money - but it will keep old customers and win new supporters for this amiable little company. The current situation is unrewarding and might backfire on Arrow.
Greetings!