Had an email back from Laura, seems like the ****er has either been a) lost or b) stolen by some temp prick at Royal Fail!
Hi Richard
We definitely had your order and this should have been despatched to you last Tuesday. I will certainly contact the despatching company to find out what has happened to your order and ask them to contact you direct so that this matter can be rectified.
Kind regards.
Laura
I don't give a flying monkey's arse who's fault it is, I paid £17.99 for an item so expect to get it, even if it means them sending me another out, and if I end up with 2 then I'll gladly sell one on ebay for £50....er, I mean send it back