I am going to give them a couple of days to do the right thing then if their policy hasn't changed I will be looking up the consumer regulations when I'm back in work next week and send them a formal written complaint which will also be CCed to trading standards. How far this goes is up to them.
If it was a client I was advising I would tell them to take it all the way so I guess time will tell.
I'm still hopeful they will come to their senses and salvage what's left of their failing reputation but if they don't then they only have themselves to blame for the consequences
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