Just received my doctor who series 1-7 blu ray box set but unfortunately some genius in BBC shop's packing dept decided to send the item in a small cardboard box with no inside packaging whatsoever, so perhaps unsurprisingly the cardboard outer case is dented and the series 7 blu-ray case is smashed as the good ole boys at Parcel Farce obviously decided to have a game of 5 a side with my parcel.
The response I got from BBC shop was return the item to us and well send a replacement and reimburse your postage however considering the insurance I will need in order to cover the item, my initial postage outlay will be quite high.
Then begins the wait for the replacement and refund....
It's no wonder most people won't go past Amazon for customer service.
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