I've only ever pre ordered once with them. The Wicker Man steel. Turned up on the Saturday before release. I complained though because it only included the Final Cut and not all three versions of the film has the product description had said. Took Zavvi two days to get back to me saying they wouldn't do anything until they'd looked into it. Then they quickly changed the product description on the store. A week later they told me they were still 'looking into it'. Finally about 3 months later they sent me the extra disc without any explanation. By which time I'd already settled the matter with StudioCanal themselves.
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