I've never had anything wrong with any of the Amazons yet luckily but from what I gather, their service is good when it comes to faulty goods. Take some pics and email contact them. I've heard in some cases with international orders they haven't even bothered asking for a return as its probably not worth them paying the costs.
Bad luck about the customs charges. You have to order separately or go expedited with customs charges in advance for an order over £15 to be safe.
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