Quote:
Originally Posted by Baseball Fury  It's unreal. Complete PR disaster. The revenue lost in cancelled pre-orders and loss of direct sales (especially if they're going to attempt to ignore both distance selling regulations AND the SGA) is surely more than the cost of a replacement scheme.
Can't put a price on consumer / brand loyalty. |
Exactly. They have 2000 copies of the next two Bava's to sell directly. Let's see how easy that is now.
Here's another potential situation I just thought of that was quite disturbing. I notice that the Ltd Ed and regular editions are still for sale on the Arrow site as of now. So for anyone who hasn't heard the furore and unwittingly buys direct from them until the replacements are ready, will Arrow really knowingly send out a faulty product and then try and charge them £5 extra later?