The Beyond – The Official Returns Policy - Page 56

Prince_Vajda · #**551** 5th August 2011, 10:58 AM

Quote:

Originally Posted by kissoffboardy

I hope they are working on it, as it is a very frustrating situation.

& no, I'm not from a rival label. I'm currently sat in a boring local government office contemplating some even more boring work.

I also disagree that my post is in any way mean. I admit that I'm feeling very let down by this deadline, but I'm stating the facts as I see them. I paid for the disc in good faith, thinking I had a safety net until Sept 1st. It now transpires that I was mislead in that. Stating this is the truth, not being "mean".

Sent from my Milestone using Tapatalk

I guess Rough just felt that your first post sounded quite unforgiving. It's understandable that you, Baseball and many others are not very happy about the current situation. The boys and girls at Arrow's aren't either, believe me.

Some recent announcements were indeed a bit misleading. It's a bit strange to announce a deadline first, just to tell people a couple of days later that all replacement discs are already gone.

But I am quite optimistic. Arrow have never let down their customers in the past so far, so I am sure they'll find an acceptable solution for all this confusion.

Greetings!

PS: @ Baseball: I wouldn't send you an answer at the moment if I were somebody in charge at Arrow's - as the situation is a bit mixed-up, I suppose. Let's wait and see!

Nosferatu@Cult Labs · #**552** 5th August 2011, 11:28 AM

I'll pass on your concerns and see why your e-mails aren't being acknowledged. You should have an answer at the beginning of next week.

Roughale · #**553** 5th August 2011, 12:36 PM

Quote:

Originally Posted by Prince_Vajda

I guess Rough just felt that your first post sounded quite unforgiving. It's understandable that you, Baseball and many others are not very happy about the current situation. The boys and girls at Arrow's aren't either, believe me.

Some recent announcements were indeed a bit misleading. It's a bit strange to announce a deadline first, just to tell people a couple of days later that all replacement discs are already gone.

But I am quite optimistic. Arrow have never let down their customers in the past so far, so I am sure they'll find an acceptable solution for all this confusion.

Greetings!

PS: @ Baseball: I wouldn't send you an answer at the moment if I were somebody in charge at Arrow's - as the situation is a bit mixed-up, I suppose. Let's wait and see!

Exactly, you read my post well

I did not mean to attack anyone here who impatiently worries over this matter, I worry myself a bit as the promise for a replacement to be sent came shockingly short before the news that the replacement discs are all gone and a careful inquiry to Laura has not been replied to yet. But I keep my patience and hope for the best solution for all sides! Arrow must not suffer from this, I love the releases too much!

So I keep waiting, me, the incurable optimist, feeling like a stranger in my country

fulci1971 · #**554** 5th August 2011, 01:12 PM

just got an email from arrow saying they have stopped their replacement sheme for the beyond blue ray,so it looks like i am pretty much stuck with this 1 then

Roughale · #**555** 5th August 2011, 01:34 PM

I am almost too shy to report, but I got a reply from Laura now and I seem to have got one of the last replacement discs. But I am not selfishly laughing about this and put my energy into hopes for all of you not so lucky at the moment! Don't give up hope!

Daemonia · #**556** 5th August 2011, 01:41 PM

Quote:

Originally Posted by Roughale

Exactly, you read my post well

I did not mean to attack anyone here who impatiently worries over this matter, I worry myself a bit as the promise for a replacement to be sent came shockingly short before the news that the replacement discs are all gone and a careful inquiry to Laura has not been replied to yet. But I keep my patience and hope for the best solution for all sides! Arrow must not suffer from this, I love the releases too much!

So I keep waiting, me, the incurable optimist, feeling like a stranger in my country

Were you and Prince Vajda separated at birth? I'm so glad you've found each other now. Your syntax is shockingly similar!

trench · #**557** 5th August 2011, 02:19 PM

I think ending the replacement scheme and leaving it up to the consumer to sort out getting the proper edition themselves is Arrow's way of reminding us of the hassles and difficulties involved in obtaining the proper materials for a release.