The Beyond – The Official Returns Policy - Page 17

Sobral · #**161** 29th March 2011, 12:50 AM

Email sent, quick confirmation from Arrow, looking good

zombi3 · #**162** 31st March 2011, 12:15 AM

Quote:

Originally Posted by neo_reloaded

I sent my scanned packing slip and the rest of the info over a week ago, and still no email confirmation that it was received. Should I be concerned?

I sent mine last Friday, no response yet.

nekromantik · #**163** 31st March 2011, 12:16 AM

Quote:

Originally Posted by zombi3

I sent mine last Friday, no response yet.

check your junk folder?
I sent my email 2 days ago at 11PM and got a reply by 11am yesterday.

zombi3 · #**164** 31st March 2011, 12:27 AM

Quote:

Originally Posted by nekromantik

check your junk folder?
I sent my email 2 days ago at 11PM and got a reply by 11am yesterday.

Yep, nothing in there either. I'll probably give it another week before I re-send it. I don't think the replacement discs are quite ready to ship anyway.

horror4life · #**165** 31st March 2011, 02:04 AM

Quote:

Originally Posted by zombi3

Yep, nothing in there either. I'll probably give it another week before I re-send it. I don't think the replacement discs are quite ready to ship anyway.

I emailed them last monday morning and got an reply with in 2 hours

.

neo_reloaded · #**166** 31st March 2011, 04:47 PM

Quote:

Originally Posted by zombi3

I sent mine last Friday, no response yet.

I got concerned seeing how other people were saying they got same-day responses, so I re-sent it with a small note saying "Sorry for the repeat email, just wanted to make sure this was received." I got a near-instant reply saying "This is the first email we've received from you, but you're now on the list and will receive a replacement disc when we have them."

I don't know how the first email was lost - Gmail says it was sent fine, and I've never had problems like that before. Maybe the problem is on their end. But I guess the take-away message is that if you haven't received a reply, perhaps it is best you re-send your email to make sure it has been properly received!

zombi3 · #**167** 1st April 2011, 02:10 PM

Quote:

Originally Posted by neo_reloaded

I got concerned seeing how other people were saying they got same-day responses, so I re-sent it with a small note saying "Sorry for the repeat email, just wanted to make sure this was received." I got a near-instant reply saying "This is the first email we've received from you, but you're now on the list and will receive a replacement disc when we have them."

I don't know how the first email was lost - Gmail says it was sent fine, and I've never had problems like that before. Maybe the problem is on their end. But I guess the take-away message is that if you haven't received a reply, perhaps it is best you re-send your email to make sure it has been properly received!

Thanks. Sent a follow up Email yesterday and got a response this morning.

LoBo · #**168** 1st April 2011, 06:27 PM

1 week from now, 8th April, then it`s been 3 weeks since it was said it would be shipped out. I look forward when the discs will be shipped out next Friday.