The Beyond Replacement Program - Important News
 

THE REPLACEMENT PROGRAM IS DRAWING TO A CLOSE EARLIER THAN ANTICIPATED. SEE HERE FOR MORE DETAILS.

The Beyond Blu-ray and DVD Disc exchange programme will be drawing to a close on September 1st. Should you have or purchase a copy of The Beyond Blu-ray or DVD requiring a disc replacement it should be checked and exchange prior to this date.

Any copies of The Beyond Blu-ray or DVD purchased after this date will not be able to be exchanged. All copies now in stock at our warehouse and with retailers should now be corrected. If you are in doubt as to whether the copy you have received is indeed sepia or black and white please check against images of the correct and incorrect opening sequence below:


INCORRECT


http://i1085.photobucket.com/albums/...Untitled_1.jpg


CORRECT


http://i1085.photobucket.com/albums/...Untitled_2.jpg

Hmm, some small UK retailer by the name of Amazon was still happily selling the old version as recently as 2 weeks ago...

They shouldn't be selling them now or, if they are, it's probably the very last of their stock.

Guess I should've waited just a little longer then :mmph:

The exchange program is still in effect and can be extremely fast, with replacement discs reaching some people in a couple of days.

If you haven't yet contacted arrow, send them an e-mail info@arrowfilms.co.uk, attaching a copy for your dispatch/shipping e-mail.

Arrow sent me a replacement over 2 weeks ago but I'm still waiting... Laura agrees that the disc is probably lost by now and is sending me a new one tomorrow, but it's still a pain.

Hopefully it'll be with you within a week and you don't have to wait long.

I don't know if there's a way round it. Maybe a bank statement showing you paid for it? I'll ask and find out what, if anything, can be done.