The Beyond Replacement Program - Important News

[Zombie Dude]

Originally Posted by Nosferatu@Cult Labs

If you could send me an e-mail with your name and address, plus the date and, if you have one, a link to the competition where you won, a replacement disc will be sent out. My e-mail address is David@cult-labs.com.

Sent! Thank you very much

[Daemonia]

So, just to clarify, if you buy a copy after 1st Spetmeber and it happens to be the incorrect version, you won't be able to get it replaced?

Better get my skates on! If I wait till after 1st September I'd be wary of ordering it in case I get an incorrect disc I can't have replaced.

[Prince_Vajda]

Originally Posted by Daemonia

So, just to clarify, if you buy a copy after 1st Spetmeber and it happens to be the incorrect version, you won't be able to get it replaced?

Better get my skates on! If I wait till after 1st September I'd be wary of ordering it in case I get an incorrect disc I can't have replaced.

You would, but only by asking your seller to replace it. This should cause no problems, as it would be partly his fault if he had any incorrect version in stock after 1 September 2011.

Greetings!

[Nosferatu@Cult Labs]

Originally Posted by Daemonia

So, just to clarify, if you buy a copy after 1st Spetmeber and it happens to be the incorrect version, you won't be able to get it replaced?

Better get my skates on! If I wait till after 1st September I'd be wary of ordering it in case I get an incorrect disc I can't have replaced.

After September 1, Arrow will not issue replacement discs as, by then, there won't (or shouldn't) be any of the incorrect discs with the monochrome opening available in stores or online.

If you order one after that date and are supplied with one of the original discs, you'll be extremely unlucky and will have to take it up with the retailer, who should be able to issue a replacement.

[sawyer6]

Really quick reply for me, 2 days after i sent them the e-mail

[trebor8273]

hi just got my copy yesterday and its the balck and white intro, should i sent it back to amazon or just get replacment here?

[Nosferatu@Cult Labs]

Originally Posted by trebor8273

hi just got my copy yesterday and its the balck and white intro, should i sent it back to amazon or just get replacment here?

The best course of action is to forward your Amazon dispatch e-mail, along with a note at the top explaining you've received a disc with the monochrome opening, to info@arrowfilms.co.uk and you should be contacted and have a replacement disc organise within a week or so.

[trebor8273]

thanks just sent it with any luck should be here soon.

cool just got a reply from laura should be here soon!!

[Sarah@Cult Labs]

Since the announcement that The Beyond Replacement Program is coming to a close, there has been a huge surge in the number of people requesting replacements. As such, discs have run out earlier than anticipated. Arrow are able to make 25 finished copies available but this is now the FINAL CALL for swaps. Once the 25 are gone, the Replacement Program will have to close. The guys at Arrow are very sorry that it’s earlier than originally stated, but they could not anticipate the surge in people requiring replacements in the last few days.

[Zombie Dude]

How long does it usually take to get the disc because I'm wondering when to expect mine?