The Beyond – The Official Returns Policy - Page 51

Prince_Vajda · #**501** 26th July 2011, 12:08 PM

Quote:

Originally Posted by trebor8273

got mine yesterday from amazon uk and is the black and white intro- so if i sent a copy of order email to the email address supplied will that be enough info?

http://www.cult-labs.com/forums/134439-post1.html

Greetings!

trebor8273 · #**502** 26th July 2011, 12:16 PM

thanks alreday done it and got a email from laura at arrow saying its on its way.

Prince_Vajda · #**503** 26th July 2011, 01:12 PM

Quote:

Originally Posted by trebor8273

thanks alreday done it and got a email from laura at arrow saying its on its way.

It's good to hear that.

Maybe you like to add some facts to your profile - you could also introduce yourself here, if you like. We're always happy to welcome new movie buffs!

Greetings!

Nosferatu@Cult Labs · #**504** 26th July 2011, 02:55 PM

Quote:

Originally Posted by trebor8273

got mine yesterday from amazon uk and is the black and white intro- so if i sent a copy of order email to the email address supplied will that be enough info?

In a word: yes!

trebor8273 · #**505** 27th July 2011, 10:34 AM

that was quick only emailed them yesterday and its just gotten here!

Nosferatu@Cult Labs · #**506** 27th July 2011, 01:52 PM

They'll be glad to hear about another satisfied customer; enjoy the film.

electro65 · #**507** 29th July 2011, 08:44 AM

Many thanks to Laura, emailed on 25.07, got reply on 26.07 and disc arrived on 27.07.

Keep up the excellent service......

greg_,monster17 · #**508** 3rd August 2011, 09:14 AM

heyy nos around?!!!?
Im confused as everything on here seams to tell me that I can get my replacement copy of the beyond there is even a date from you guys that says September first, yet when I emailed I was told the replacement service is not available anymore... and considering no where else says this that just isn't good enough as I would have thought the mono problem would have been fixed by now as i ordered my copy at the weekend and received it yesterday

Nosferatu@Cult Labs · #**509** 3rd August 2011, 09:24 AM

The end date for the return's program was September 1 but, because of the huge uptake, Arrow didn't have enough stock to last until then and, last I heard, there were only 25 discs left.

If Arrow have said the replacement program has finished, it may mean they have no discs left.

I'm not sure sure what you mean by 'the the mono problem' as the only issue with these discs is the monochrome opening and slightly lower bitrate.

greg_,monster17 · #**510** 3rd August 2011, 09:38 AM

by mono I meant monochrome, and will they be getting at any point any more
as otherwise the only way I would be able to get another copy would be to buy another and I don't see why I should pay double for something that arrow got wrong