The Beyond – The Official Returns Policy - Page 12

Bobz · #**111** 21st March 2011, 11:14 AM

Thanks for the info Nos.

Had mine pre-ordered from Amazon and got the monochrome opening.

Excellent service from Arrow: e-mailed them late at night and received a confirmation of replacement the following morning.

chibba99 · #**112** 21st March 2011, 08:39 PM

I have now watched both my Dvd and Blu Ray both with B/W opening
gonna send my details in to Arrow for repalcement's but I have to say like a few other people I had forgotten the opening was sepia. Excellent customer service from Arrow on this thank you very much.

z0mbi3v1ru5 · #**113** 21st March 2011, 10:34 PM

Got my blu in today. Super excited. It is the b&w like most (all?) have got. Emailed my details. Heres to going for a fast replacement.

Phantom · #**114** 22nd March 2011, 09:22 AM

After I have sent my email, when should I roughly expect a reply back?

antmumford · #**115** 22nd March 2011, 12:24 PM

Quote:

Originally Posted by Phantom

After I have sent my email, when should I roughly expect a reply back?

Depends on how busy they are I guess. Mine came about 4-5 days after but some receive it just the next day.

Klown · #**116** 22nd March 2011, 03:18 PM

Got mine today, and the it was the b&w version. Fired off an email, and received a response from Laura 2 minutes later. That's right... 2 minutes. Fantastic response time. Looking forward to getting the corrected version.

z0mbi3v1ru5 · #**117** 22nd March 2011, 03:35 PM

Got my reply the following morning. Im concerned with not having a confirmed date that the new blu will ship on.. The email said they would ship when available...yikes.

bgart13 · #**118** 22nd March 2011, 07:55 PM

Has Amazon actually even received the fixed disc version? I just got mine in the mail today from them but won't be able to check til about 9pm where I am in the US (another 5 hours or so).

Nosferatu@Cult Labs · #**119** 22nd March 2011, 07:58 PM

Quote:

Originally Posted by bgart13

Has Amazon actually even received the fixed disc version? I just got mine in the mail today from them but won't be able to check til about 9pm where I am in the US (another 5 hours or so).

The last I heard, replacement discs were still in production and won't be available for at least another two or three weeks. If I hear anything else, I'll let you know.

springjack · #**120** 22nd March 2011, 08:06 PM

Quote:

Originally Posted by z0mbi3v1ru5

Got my reply the following morning. Im concerned with not having a confirmed date that the new blu will ship on.. The email said they would ship when available...yikes.

The original post said that the replacement soud take about 20 something days after the mail was sent.