Arrow Video - Martin

[Tchotchke]

Thanks Almar!

Well folks, you can't say fairer than that. I initially got a bad copy from Amazon, and then got another faulty copy from Arrow when I contacted them, so they shipped me another copy, one of the DVD-Rs. So I have a working copy, and if I choose, they'll replace it with a regular DVD when they're finally ready?

That's people really trying! Okay, a few hiccups on the way, but their heart is really in the right place. Cheers!

[Almar@Cult Labs]

Originally Posted by Tchotchke

Thanks Almar!

Well folks, you can't say fairer than that. I initially got a bad copy from Amazon, and then got another faulty copy from Arrow when I contacted them, so they shipped me another copy, one of the DVD-Rs. So I have a working copy, and if I choose, they'll replace it with a regular DVD when they're finally ready?

That's people really trying! Okay, a few hiccups on the way, but their heart is really in the right place. Cheers!

Yup they'll replace it when they have the discs for sure. It's never plan sailing with older cult films - tripwires lie everywhere so it can sometimes be a grind getting everything ticked off but AV want to get you there! Martin has been a particularly difficult one to sort.

[P-Mac]

Originally Posted by Almar@Cult Labs

Ok folks - have been away on holiday but have asked Arrow Video about Martin and here's what they've asked me to pass on:

"Arrow Video pushed for a fast solution to ensure fans would have replacement discs as soon as possible so they could watch the film and not miss out but quite understand that the DVD-R based solution isn't suitable for all so for those people who have one of those discs please regard it as the temporary fix and that proper final discs will be supplied as soon as they're available.

Stock will be replaced in the factory so people should be able to order in confidence but if anyone for some reason gets one of the old rogue copies then the offending disc will be replaced."

As soon as the final replacement DVDs become available we'll post the information up on here but in short no one will be left with something they're unhappy with - a bit like Rambo: First Blood Part II but with discs - no one will be left behind...

Had no idea what this was all about until I checked my new disc. Not angry at Arrow though. The whole deal with Martin has been quite hectic.

[Almar@Cult Labs]

I don't know quite how it will work but soon as I do will pass it on - we'll get there!

[P-Mac]

This is what I love about Arrow. They actually listen, unlike some *cough* 20th Century Fox *cough*.

[Steel76]

That sure is good news, Almar

Gonna buy a copy at the end of the month.

[Stephen@Cult Labs]

Recieved a replacement copy of Martin today,the day after emailing Arrow. There aren't many companies with customer servive like like folks.And I've got absolutely no problems with it being a dvd-r.

Arrow comes through for the fans time and time again.

[springjack]

And I've got absolutely no problems with it being a dvd-r.

You will in a few years time.

[Stephen@Cult Labs]

Originally Posted by springjack

You will in a few years time.

I'll worry about that when the time comes.

[springjack]

I'll worry about that when the time comes.

Maybe when the time comes the disk will be out of print. Think about that.