The Beyond – The Official Returns Policy - Page 48

saw · #**471** 1st June 2011, 08:08 PM

I'd just like to say a special thanks to Arrow for getting my corrected disc to me in super-quick time.

Nosferatu@Cult Labs · #**472** 1st June 2011, 08:29 PM

Quote:

Originally Posted by saw

I'd just like to say a special thanks to Arrow for getting my corrected disc to me in super-quick time.

I'm glad it worked out for you and I hope you enjoy the film and the brilliant extra features.

Pete · #**473** 1st June 2011, 08:31 PM

Don't know if this has already answered but I need a replacement but I can't find the receipt. Can I still ask for one? I don't mind sending the faulty disc back as proof.

Nosferatu@Cult Labs · #**474** 1st June 2011, 08:43 PM

Quote:

Originally Posted by Pete

Don't know if this has already answered but I need a replacement but I can't find the receipt. Can I still ask for one? I don't mind sending the faulty disc back as proof.

Do you have any proof of purchase or was it just a receipt from a store which you no longer have?

Stephen@Cult Labs · #**475** 1st June 2011, 09:22 PM

I'm still wondering how long it will be before the corrected version is in the shops. I really want to see the opening in sepia.

Sent from my iPhone using Tapatalk

Pete · #**476** 1st June 2011, 09:23 PM

Quote:

Originally Posted by Nosferatu@Cult Labs

Do you have any proof of purchase or was it just a receipt from a store which you no longer have?

I think I might still have the confirmation e-mail. That should be enough, right?

Nosferatu@Cult Labs · #**477** 1st June 2011, 09:37 PM

Quote:

Originally Posted by Pete

I think I might still have the confirmation e-mail. That should be enough, right?

The e-mail Arrow usually want is the dispatch/shipping confirmation, but if you could log into your account and press 'printscreen' so that the relevant order is clearly visible, that would do.

PaulD · #**478** 1st June 2011, 09:56 PM

I should really get mine sorted too actually; my disc came a few weeks ago.

Is the shipping slip that Arrow want just the bit of paper that Play.com send out with their discs?

Pete · #**479** 1st June 2011, 09:58 PM

I pressed 'print screen' and nothing happened...

Daemonia · #**480** 2nd June 2011, 12:20 AM

Quote:

Originally Posted by Pete

I pressed 'print screen' and nothing happened...

Press 'print screen', this copies it to your clipboard. Then open 'paint', right click, and paste the image in there, then 'save as' a jpg image into a folder of your choice. Then simply attach the jpg to the email you send Arrow.