Zombie Flesh Eaters

[Hawkmonger]

I posted a comment there, but it was a regurgitation of what i've previously said here.

[Andra Jai]

I am going to give them a couple of days to do the right thing then if their policy hasn't changed I will be looking up the consumer regulations when I'm back in work next week and send them a formal written complaint which will also be CCed to trading standards. How far this goes is up to them.

If it was a client I was advising I would tell them to take it all the way so I guess time will tell.

I'm still hopeful they will come to their senses and salvage what's left of their failing reputation but if they don't then they only have themselves to blame for the consequences

[PaulD]

Some of the Facebook comments are so infuriating.

"It's only a boat, who cares, losers!" etc. Totally misses the point

[Andra Jai]

Originally Posted by PaulD

Some of the Facebook comments are so infuriating.

"It's only a boat, who cares, losers!" etc. Totally misses the point

probably find that most of those are Arrow employees

[Rik]

Originally Posted by PaulD

Some of the Facebook comments are so infuriating.

"It's only a boat, who cares, losers!" etc. Totally misses the point

Exactly why I stopped reading them

[Baseball Fury]

Yeah, I got fed up of arguing on there!

Also, anyone saying a replacement program would be ruinous is deluded. They've already fixed the error and are currently pressing replacement discs for future sales, so there's no new authoring cost, and to add 1000 new discs (assuming they replaced all 500 LE's plus 500 others) would cost £400ish , as the repro on a BD is about 40p.

If a company that sells DVDs and BD worldwide (and lets not forget the TON of money they've made from The Killing releases) doesn't have under £1k liquid cash for refunds etc, then they're clearly a Mickey Mouse organisation, and Arrow Films certainly aren't that.

[Dave Boy]

I'm not on facebook, but I can go over there and read the comments.
I read about 120 comments and although there are the ones who tell us to "get over it", the majority of comments are against Arrow for this whole mess and I don't think it looks good for them.

[doolahrock]

Originally Posted by PaulD

Some of the Facebook comments are so infuriating.

"It's only a boat, who cares, losers!" etc. Totally misses the point

Then there's those on the other scale. 'six seconds is like six pages of a book'. Hmmm, no, not really. Some people will say any old tosh under the hoodie of the internet.

I just don't know what to think of this, especially after the £5 whammy. I expected £2 max but I understand completely why even that would be unnaceptable.

I just can't see why they haven't implemented a straight up replacement scheme like before. I got my HBTC replacement disc the day after I sent the e-mail. That is extraordinary customer service and that can't be denied. It would seem that replacemements have gone out promptly to everyone else as well?

It makes me dubious about their financial position because if anyone thinks they make make megabucks out of this, they are sorely misguided.

There has been some bum transfers as well. The most striking being Tenebrae but BU are no strangers to that as well. Stendhal Syndrome is awash in digital noise.

Going to stop before I veer wildly off topic

[Baseball Fury]

To be fair, the principle is the same. It's like buying 100 blank CD's and getting 99 in the box. You're completely entitled to take it back and get what was advertised, sold to you and paid for, at no extra cost to yourself.

When you buy something, whether it's a film, a book, 1000 party poppers or 1kg of pasta, it's the retailers responsibility for the replacement of any product that is defective.

[PaulD]

Originally Posted by Baseball Fury

To be fair, the principle is the same. It's like buying 100 blank CD's and getting 99 in the box. ..

Wasn't that one of the lines in Alanis Morrissette's Ironic?