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  #2691  
Old 28th February 2013, 11:54 AM
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Can we still send the defective disc off and get the corrected one in return, instead of sending the receipt?
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  #2692  
Old 28th February 2013, 12:06 PM
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Originally Posted by Roughale View Post
What automated reply? I do not recall getting any response so far?

I sent my mail to arrowcustomerservice@gmail.com
I sent mine to the same email address and got this immediately..

This is an automatic reply. Your proof of purchase has been received and your replacement will be despatched within 7 days. If there are any queries we will get back to you as soon as possible.

Kind regards

Lisa
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  #2693  
Old 28th February 2013, 12:37 PM
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Sent my 2 copies by Recorded Delivery and they still haven't been picked up/not signed for. Won't have proof of purchase for one since it was bought second hand. God damn it.
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  #2694  
Old 28th February 2013, 12:49 PM
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Quote:
Originally Posted by the blob View Post
I sent mine to the same email address and got this immediately..

This is an automatic reply. Your proof of purchase has been received and your replacement will be despatched within 7 days. If there are any queries we will get back to you as soon as possible.

Kind regards

Lisa
weird... What subject did you use?
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  #2695  
Old 28th February 2013, 01:17 PM
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That's the same response I got
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  #2696  
Old 28th February 2013, 02:11 PM
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Quote:
Originally Posted by Rik View Post
That's the same response I got
I didn't get any reply..
i'll resend
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  #2697  
Old 28th February 2013, 02:35 PM
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Oh how I love this computer age...

I have just sent an inquiry mail, asking if my mail had been received and all information was sufficient and asked them to let me know if and what I should do - and what did I get? The automated reply that was posted here, now I better stay quiet for a moment and concentrate on laughing
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  #2698  
Old 28th February 2013, 07:14 PM
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I didn't get a reply either.

I just forwarded my original confirmation from Arrow, with my address at the top and a little opening, with the subject ZFE Replacment.
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  #2699  
Old 28th February 2013, 07:28 PM
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I've sent my disc about a week ago,I hope to get it tomorrow or on Monday
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  #2700  
Old 1st March 2013, 11:36 AM
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Quote:
Originally Posted by unrealbe View Post
I didn't get any reply..
i'll resend
I got a confirmation mail now, either they didn't send out an automated message in first hours OR my images where too big.
Created a smaller copy this time.
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